Coronavirus Disease (COVID – 19) and pets

Last Updated 11/26/2020

Due to an alarming increase in COVID-19 cases, SAH will be re-implementing “Curb Side Services” for all scheduled appointments Effective Friday, November 27, 2020, at both Woodstock and Strasburg offices. Only medical staff are permitted to enter the building along with patients with scheduled appointments and procedures for that day. We ask that all clients remain in their car during their scheduled appointment times. All admissions and discharges will occur directly from vehicles.

If you have an upcoming appointment at SAH, please follow the following guidelines:

  1. When you arrive at the parking lot for the scheduled appointment time, please call 540-459-2930 (540-465-3411 for Strasburg Office). Please provide the make, model, and color of your vehicle.
  2. After speaking to a member of the reception team, your call will be forwarded to an exam room technician who will ask the appropriate questions and attain a brief medical history from you. They will require a phone number for the doctor to contact you to discuss the exam results. The technician will then come to your vehicle to retrieve your pet. Please remain in your car at all times. Please ensure that all animals are properly restrained (leash or carrier/crate).
  3. During you’re pet’s appointment, the doctor will call to discuss any recommended additional diagnostics or procedures with you over the phone. Your technician will call you at the end of your appointment to go over medications, discharge instructions, and the total cost of the visit. Your pet will be returned to you at your vehicle along with any take-home treatments/medications and a copy of your receipt.
  4. At this time, SAH will prefer either credit cards or checks for all payments to ensure contactless payment.
  5. All questions and discussions will be conducted over the phone.

If you have an upcoming surgical appointment or hospitalization at SAH, please follow the following guidelines:

  1. Surgical technicians will discuss estimates and proper admission questions over the phone before retrieving surgical patients from the vehicle.
  2. For the discharge of a surgical or hospitalized patient, the reception staff will discuss charges and receive payment over the phone when you arrive for your scheduled discharge. The call will then be forwarded to a technician who will discuss discharge information and medications before returning your pet to you at your vehicle.

If you have refilling or picking up medication at SAH, please follow the following guidelines:

  1. IFor medication refills or monthly preventatives, please call the staff and provide the make, model, and color of your car. Your receipt and medication will be brought out to you by a technician. If your medication is refrigerated an ice pack will be placed with the medication.

Please note: If you must be physically present to help restrain your pet, you will need to reschedule the appointment.

If you are feeling ill, we do ask that you stay home and either reschedule your pet’s appointment or have someone else bring your pet to Shenandoah Animal Hospital. If you have any questions, please contact us at 540-459-2930.

Last Updated 6/15/2020

As Virginia begins to move into the different phases of opening back up, Shenandoah Animal Hospital will now allow 1 client with 1 patient into the hospital. We will still offer curbside services to those who wish to utilize them. For those wishing to come into the hospital with their pets, we require a mask to be worn at all times and the CDC recommended 6 feet of social distance be maintained at all times.

If you have an upcoming appointment or surgical procedure at SAH, please follow the following guidelines:

  1. When you arrive at the parking lot for the scheduled appointment time, please call 540-459-2930 for the Woodstock Office or 540-465-3411 for the Strasburg Office. Please let the receptionist know if you will be entering the hospital with your pet or if you choose to stay in the car for curbside service.
  2. If you choose to enter the building, please enter wearing a mask with your pet. We ask that you remain seated in the lobby area until a technician calls your name.
  3. If you choose to remain in your car during the appointment, your call will be forwarded to an exam room technician who will ask the appropriate questions and attain a brief medical history from you. They will require a good phone number for the doctor to contact you to discuss the exam results. The technician will then come to your vehicle to retrieve your pet. The doctor will discuss any recommended diagnostics and address all questions and concerns with you over the phone. The technician will call you at the end of your appointment to go over medications, discharge instructions, and the total cost of the visit. Your pet will be returned to you at your vehicle along with any take-home treatments/medications and a copy of your receipt
  4. If you have called in a medication refill, please call the staff before coming to pick up. You may either enter the building to pick up your medication or your receipt and medication will then be placed in the dropbox by the front entrance for a minimal contact pickup.

Shenandoah Animal Hospital will continue to make every effort to ensure the safety of our staff and clients to maintain our ability to treat our patients. If you are feeling ill, we do ask that you stay home and either reschedule your pet’s appointment or have someone else bring your pet to Shenandoah Animal Hospital. If you have any questions, please contact us at 540-459-2930.

Last updated 3/23/2020

As our government is urging citizens to practice social distancing, Shenandoah Animal Hospital is making every effort to ensure the safety of our staff and clients to maintain the ability to treat patients.

Effective Tuesday, March 24, 2020, SAH will be implementing “Curb Side Services” for scheduled appointments. We will only be permitting medical staff to enter the building along with patients with scheduled appointments and procedures for that day. We will not accommodate walk-ins. We ask that all clients remain in their car during their scheduled appointment times. All admissions and discharges will occur directly from vehicles.

If you have an upcoming appointment at SAH, please follow the following guidelines:

  1. When you arrive at the parking lot for the scheduled appointment time, please call 540-459-2930. They will need the make, model, and color of your vehicle. At this time, SAH will prefer either credit cards or checks.
  2. After speaking to a member of the reception team, your call will be forwarded to an exam room technician who will ask the appropriate questions and attain a brief medical history from you. They will require a good phone number for the doctor to contact you to discuss the exam results. The technician will then come to your vehicle to retrieve your pet. Please remain in your car at all times.
  3. Please note that the doctor will discuss any recommended diagnostics with you over the phone. The technician will call you at the end of your appointment to go over medications, discharge instructions, and the total cost of the visit. Your pet will be returned to you at your vehicle along with any take-home treatments/medications and a copy of your receipt.
  4. All scheduled appointments will follow this procedure.
  5. All questions and discussions will be conducted over the phone.
  6. Surgical technicians will discuss estimates and proper admission questions over the phone before retrieving surgical patients from the vehicle.
  7. If your pet has been hospitalized or you are returning to pick up a surgical patient, the reception staff will discuss charges and receive payment over the phone when you arrive for your scheduled discharge. The call will then be forwarded to a technician who will discuss discharge information and medications before returning your pet to you at your vehicle.
  8. Please note: If you must be physically present to help restrain your pet, you will need to reschedule the appointment.
  9. If you have called in a medication refill, please call the staff before coming to pick up. Your receipt and medication will then be placed in the dropbox by the front entrance. If your medication is refrigerated an ice pack will be placed with the medication but please let the staff know when you are on our way so that the medication does not sit in the box for an extended period of time.

If you are feeling ill, we do ask that you stay home and either reschedule your pet’s appointment or have someone else bring your pet to Shenandoah Animal Hospital. If you have any questions, please contact us at 540-459-2930.

Facts and Questions

It’s possible, but extremely rare. Two dogs in Hong Kong were tested “weak positive” for COVID-19 (LINK 1, LINK 2) suggesting that there is potential for human to animal spread. However, neither of the two weak-positive dogs showed clinical signs of the infection. Both dog’s owners were tested positive for COVID-19 and at this time it is believed that both dog infections came from the owner. Additional testing at IDEXX Laboratories have found no positive results in thousands of canine and feline specimens (LINK 3)

At this time, human health and veterinary professionals throughout the world are closely monitoring these and other cases in the possibility of human to animal transmission. As precaution with any infectious disease, infected humans (with symptoms or positive tests of COVID-19) should maintain recommended isolation and hygiene measures with their pets as they would with other family members.

Yes, but it’s extremely unlikely. At this point, there is no evidence that COVID-19 (coronavirus) is zoonotic (spreading from animal to human). Even as a potential passive carrier of the virus (i.e. the animal was exposed to an infected person), it is extremely unlikely that your pet will transmit COVID-19 to humans.

  • As precaution with any infectious disease, humans should maintain recommended hygiene measures when interacting with their pets.

Currently, there is no vaccine for the novel COVID-19 (coronavirus). However, preventative steps and preparations can be taken to protect yourself and your animals.

  1. Practice recommended hygiene to remain healthy and prevent spread of infectious agents.
    1. Wash your hands with soap and water for a minimum of 20 seconds. Be sure to scrub the back of your hands, between your fingers and under your nails.
    2. Wash your hands after interacting with your pets and others.
    3. If you have no access to soap and water, hand sanitizer with a minimum of 60% alcohol can be used, but soap and water is preferred.
    4. Avoid touching your eyes, nose, and mouth with unwashed hands.
    5. Avoid close contact with sick and infected people.
    6. Stay home if you are sick or infected.
    7. Cover your cough and sneeze with tissues and immediately throw them in the trash.
    8. Clean and disinfect surfaces following label instructions.
  2. Have an emergency plan for you pet.
    1. Maintain a 2-week supply of pet food for you pet in the event that you are unable to get to the store.
    2. Maintain a 2-week supply of all medications that your pets in the event that you are unable to get to the pharmacy.
    3. Create an emergency list of all medications and information for your pets in the event that you are unable to take care of your animals.
    4. Make sure your animals if microchipped and wearing up to date identification tags.
  3. If in the unfortunate event that you do become infected with COVID-19 or any other infectious disease:
    1. Restrict your pets contact with other people.
    2. Avoid direct contact with pets, including petting, snuggling, kissing, licking, and sharing food.
      Avoid sneezing or coughing near or on your pet.
    3. Maintain proper hygiene recommendations to minimize the spread of infectious diseases.